Shipping policy

Shipping Policy

Thank you for choosing Hooten Young. We take pride in providing our customers with the finest cigars delivered right to their doorsteps. The following outlines our shipping policy:

1. Eligibility for Purchase:

   • Purchasers must be at least the legal smoking age in their jurisdiction. Age verification will be conducted upon checkout.
     
     

2. Shipping Destinations:

   • We ship to addresses within the contiguous United States. If you have a question about whether we ship to your location, please contact our customer service team.
     
     

3. Shipping Methods and Costs:

   • Standard Shipping: 5-7 business days. Cost is based on weight and destination.
   • Expedited Shipping: 2-3 business days. Additional fees apply.
     
     

4. Shipping Restrictions:

   • Due to state and local laws, we do not ship to Hawaii, Utah or South Dakota. 
   • International Shipping is not available at this time. 
     
     

5. Packaging:

   • Our Load Outs & 4pk cigars are shipped in humidity-sealed bags to ensure freshness upon arrival. We recommend placing them in a humidor immediately upon receipt.
     
     

6. Order Processing Time:

   • Orders will be processed and shipped within 3-5 business days. Please note, for tobacco products this time could be extended if age verification is not completed. 
     
     

7. Tracking Your Order:

   • Once your order is shipped, you will receive an email with your tracking information. You can track your shipment online to know its current location and expected delivery date. You may receive two separate shipping notices as our products can ship from multiple fulfillment locations.
     
     

8. Damaged or Incorrect Items:

   • If you receive damaged or incorrect items, please contact our customer service within 48 hours of receiving your order. We will make arrangements to rectify the situation.
     
     

9. Returns and Refunds:

   • Please see our Return / Refund policy. Some items are ineligible for returns or refunds. If there's an issue with your order, please contact our customer service team, and we will work to ensure your satisfaction.
     
     

10. Delays:

• Hooten Young is not responsible for shipping delays caused by unforeseen circumstances, natural disasters, or carrier delays. We will, however, do our best to keep you informed of any significant delays.

1. Signature Requirement:

• For the safety and security of your purchase, a signature may be required upon delivery for orders above a certain value.

By placing an order with Hooten Young, you agree to this shipping policy. If you have any questions or need assistance with your order, please contact our dedicated customer service team.

Thank you for your business and trust in Hooten Young.